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AI at work
What AI is, asking it well, checking its work, the tools, the words. 13 guides.
The basics
- What AI is, and what it isn’tThe assistants in this course predict likely words. That makes them fluent, quick and sometimes confidently wrong. · 5 minute read
- Prompting basics: role, task, context, checkMost disappointing answers come from a vague question. Four parts fix almost all of them. · 4 minute read
- Giving an AI clear instructionsMost bad answers come from a vague question. Four parts fix almost all of them. · 6 minute read
- Giving an AI the right backgroundThe more it knows about the situation, the less it has to guess. But only give it what you’re allowed to share. · 5 minute read
- Checking the AI’s work in ten minutesAI tools sound sure of themselves even when they’re wrong. A short routine catches most mistakes. · 4 minute read
- What never to pasteThe quickest way to get into trouble with AI is pasting the wrong thing. · 3 minute read
The tools
- The main AI tools comparedClaude, ChatGPT, Copilot and Gemini all do the course assignments well. What differs is where they live and what they can see. · 5 minute read
- Claude: the basicsThe assistant we teach with. Start a chat, choose a model, attach a file. · 4 minute read
- ChatGPT: the basicsIf your organisation uses ChatGPT, everything in the course still applies. · 3 minute read
- Microsoft Copilot: the basicsCopilot inside Outlook, Word and Teams can see your work files. That changes what to check. · 3 minute read
- Gemini: the basicsGoogle’s assistant, inside Gmail, Docs and Sheets for some organisations. · 3 minute read
- Dictation: talk instead of typeSpeaking is often faster than typing, and you say more. · 2 minute read