Any time · Assignment

Build a customer FAQ from your inbox

Use your AI assistant on a real piece of your own work: ten questions customers really ask, answered.

Your piece

to do

Any time · Portfolio piece

Build a customer FAQ from your inbox

Priya Shah · Meridian Care

Your piece will appear here when you hand it in.

The brief

Read the brief

What you’ll submit: Ten questions customers really ask, answered, a short reflection and the declaration.
How it’s assessed: Johnnie reviews your work and gives feedback. Resubmit as often as you need.
Hours: This assignment represents three guided learner hours. They count when you hand it in.

Work information only. Please only use information you are allowed to use at work.

Output

Ten questions customers really ask, answered, built from your own work rather than a made-up example.

Why it helps. This is work you do anyway. Doing it once with the assistant, and checking what it gives you, shows you where it saves time and where you still need to look closely.

Steps

Start a new chat and paste your working-context note from session 1.
Click Copy prompt, paste it in, and add the material the assistant needs.Only paste information you are allowed to use at work.
Work through the assistant’s questions, one at a time.
Check what comes back: two facts or figures by hand, and the tone read aloud.If it can’t say where something came from, treat it as unchecked.
Ask it to fix what’s wrong, then copy the final version into a document.
Paste it into the box below.

Prompt

See the full prompt

I'm working on this: ten questions customers really ask, answered. Use my working-context note for background. Before you start, ask me any questions you need to understand what I'm trying to do. Ask them one at a time. When you've finished, list anything you assumed or guessed so I can check it.

What accepted looks like

It’s real work from your own job, with anything private taken out
It does the job: ten questions customers really ask, answered
You checked it, and say what the assistant got wrong and what you changed
A colleague could pick it up tomorrow and use it

Help

Ask the AI coach about this assignment

It has read the brief. It won’t write the hand-in for you.

Ask

Raise your hand: ask Johnnie or the team

Before you submit. Remove anything you would not share outside your organisation. You can ask Claude to help, then double-check it yourself.

Only Johnnie and the training provider see what you hand in.

Your final work

Paste your final work.

Drafts save as you type

Files (optional)

Your reflection

In your own words or with your AI assistant: what you made, the choices you made and why, and what you’d do differently next time. At least 150 characters.

At least 150 characters, about two sentences

DeclarationI confirm that the work I am submitting is my own, that I have not presented another person’s work as mine, and that I completed this assignment within my digital classroom hours. This assignment is worth three guided learner hours.

Hand in