Worked example
A practice manager’s Monday inbox
From the practice site · a dental practice manager, 180 emails
What they did
- Act todayanything from a patient’s family, the regulator, or a member of staff who’s off sick.
- Reply this weeksuppliers, rota requests, and any question addressed to her by name.
- Read laternewsletters, sector updates and all-staff announcements.
- Ignoremarketing, and anything she’s only copied in on.
Result
180 emails sorted in 9 minutes; 3 moved by hand. Polite but angry is still act today.