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The complaints route from Schedule 5 of the Employer Agreement: the programme team, then the Chief Executive, then Apprenticeship Service Support on 08000 150 600, the one helpline number used everywhere (the provider’s FAQ also shows 150 400; to check). Stage 1 names the role, not a personal email. Wording from the provider’s site / awaiting Gary’s review.

Help · Acme Logistics · Complaints

Raising a concern

Schedule 5 of the Employer Agreement.

Stage 1: the programme team

In the first instance, contact your tutor or your account manager at Creative Process Digital. Most questions are answered the same working day.

Stage 2: formal complaint

If the matter is not resolved, or you would prefer to raise it formally, contact:

  • Stephen Burkes, Chief ExecutiveCreative Process Digital Ltd · stephen@creativeprocessdigital.com · 01273 232 273

We will acknowledge a formal complaint within 2 working days and give a full written response within 10 working days. If we need longer, we will tell you why and when to expect a reply.

Escalating outside Creative Process Digital

If you are not satisfied with our response, or you would prefer to raise the matter independently of us at any point, you can contact the apprenticeship service:

  • Apprenticeship Service Support08000 150 600 · helpdesk@manage-apprenticeships.service.gov.uk

We keep a record of every formal complaint, the outcome and any action taken. These records are available to the Department, Skills England, Ofsted and their auditors on request.

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